Returns & Exchanges

Returns & Exchanges

Our Commitment to Quality

At Primington, every order is thoughtfully prepared with care and inspected before it leaves our studio. Because we sell premium human hair and beauty products, we maintain strict quality and hygiene standards to ensure every customer receives products in pristine condition.

We appreciate your understanding and support of these policies.

All Sales Are Final

Due to the nature of our products, all sales are final.

We do not offer refunds, returns, or exchanges on:

  • Hair Extensions
  • Braiding Hair
  • Hair Care Products
  • Styling Tools
  • Beauty Products
  • Accessories

This policy protects the integrity and safety of our products for every customer.

Damaged or Incorrect Orders

If you receive:

  • The wrong item
  • A damaged product
  • An item missing from your order

Please contact us within 48 hours of delivery.

Email us at:

hello@primington.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we'll gladly work with you to resolve the issue as quickly as possible.

Opened Products

For hygiene and quality assurance, we cannot accept returns or exchanges on products that have been:

  • Opened
  • Worn
  • Installed
  • Colored
  • Altered
  • Brushed
  • Washed
  • Combed
  • Tampered with in any way

Please inspect your order carefully before opening or installing your products.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to request a cancellation, please contact us immediately at hello@primington.com.

While we'll do our best to accommodate your request, cancellations cannot be guaranteed once processing has begun.

Shipping Issues

Primington is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by the shipping carrier
  • Incorrect shipping addresses entered at checkout

If your package is lost in transit, we'll gladly assist you in filing a claim with the shipping carrier.

Our Promise

Your satisfaction is important to us.

Every Primington order is carefully inspected before shipping to ensure it meets our quality standards. If we make a mistake, we'll make it right.

Questions?

Our Customer Care team is happy to help.

Email
hello@primington.com

Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST

Response Time: 1–2 business days

Thank You

Thank you for choosing Primington.

Every purchase supports our mission of helping women feel beautiful in everyday life, and we're honored to be part of your beauty journey.

The Primington Quality Guarantee

Every bundle of Primington hair is carefully inspected before it leaves our studio.

We stand behind the quality of our products and are committed to delivering premium raw hair you can trust. If we've made an error with your order, we'll work quickly to make it right.

Our goal is simple:

To deliver exceptional products and an experience you'll love from the moment your order arrives.