The Delivery Experience
The Delivery Experience
Beautifully packaged. Thoughtfully delivered.
At Primington, we believe every detail matters. From the moment you place your order to the moment it arrives at your door, we're committed to creating an experience that feels effortless, elevated, and worthy of your investment.
From Us to You
Every Primington order is carefully prepared by hand and thoughtfully packaged with intention.
Inside every order you'll find:
✓ Premium Raw Hair
✓ Satin Storage Bag
✓ Hair Care Guide
✓ Primington Affirmation Card
Beautifully wrapped with care.
Your Order Journey
① Place Your Order
Choose your favorite Primington collection and complete your purchase securely.
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② We Prepare Your Order
Our team carefully inspects, packages, and prepares your order.
Processing Time: 2–4 Business Days
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③ Your Order Ships
You'll receive a shipping confirmation email with tracking information as soon as your package leaves our studio.
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④ Beautiful Hair Delivered
Your Primington experience arrives at your doorstep, ready to become part of your everyday beauty routine.
Shipping
Complimentary U.S. Shipping
Enjoy FREE Standard Shipping on all U.S. orders of $300 or more.
Shipping rates for all other orders are calculated at checkout.
Estimated Delivery
| Shipping Method | Delivery Estimate |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–3 Business Days* |
Please note that expedited shipping affects transit time only and does not shorten our processing time.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Signature Delivery
To help protect your investment, Primington may require a signature upon delivery for high-value orders.
Shipping Address
Please review your shipping address carefully before placing your order.
Primington cannot guarantee replacement for packages delayed or returned due to incorrect shipping information.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Primington is no longer responsible for lost or stolen packages.
If your package appears to be lost during transit, please contact us. We'll gladly assist you in working with the shipping carrier.
Returns Due to Incorrect Address
If a package is returned because of:
- An incorrect address
- Failed delivery attempts
- An unclaimed package
The customer will be responsible for any additional shipping costs required to resend the order.
International Shipping
At this time, Primington ships within the United States.
We're excited to expand internationally in the future.
Holiday & Collection Launches
During new collection launches, holidays, and promotional events, processing times may be slightly longer.
We recommend placing your order early if it is needed by a specific date.
Need Assistance?
Our Customer Care team is always happy to help.
Email
hello@primington.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM EST
Response Time
Within 1–2 business days
A Note From Primington
Thank you for choosing Primington.
We know beautiful hair is more than an accessory—it's part of how you show up in the world. That's why every order is prepared with the same care and attention we would give a gift to someone we love.
We hope opening your Primington package is just the beginning of feeling beautiful in everyday life.
With love,
The Primington Team